Refund policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer hassle-free returns within 30 days of delivery. Please read our return policy carefully to ensure a smooth and convenient process:

1. Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Items that have been personalized or customized cannot be returned unless they arrived damaged or defective.

2. Initiate the Return Process:

  • To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email at sales@saucendesign.com  or through our online contact form.
  • Please provide your order number and the reason for the return when contacting us.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

5. Exchanges:

  • If you need to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to availability.

6. Non-Returnable Items:

  • Certain items are non-returnable, including gift cards, downloadable software products, and perishable goods.

7. Damaged or Defective Items:

  • If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or refund as necessary.

8. Final Sale Items:

  • Final sale items are not eligible for return or exchange unless they are damaged or defective upon receipt.

9. Restocking Fee:

  • A restocking fee may apply to certain returns, particularly for large or special-order items. Any applicable restocking fee will be deducted from your refund amount.

10. Contact Us:

  • If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help!

Thank you for shopping with us!